Remote Support

Need support, but don't have an hour to follow step-by-step instructions, only to get frustrated and confused?  Diverge support staff can provide real-time support to get you out of a jam quickly and easily.  Our remote support software will allow us to take full control of your Windows-based computer from anywhere in the world, as long as you are currently connected to the Internet:

1.  Contact us to ensure an agent is ready to accept your support request.  If an agent has directed you to this page, you can skip this step.

2.  Click this link to launch the download file.  When prompted to do so, OPEN or RUN the file.  You may also see a warning about the digital signature.  Please ALLOW or APPROVE any authorization messages you may receive.  (Note:  You may also SAVE this file somewhere on your computer such as your Desktop for quick reference in the future).

3.  When prompted, enter our Agent ID#:   44200

4.  Within a few seconds we will be able to see your computer screen and will take control of your mouse.  To end the session, right click the 4RS icon in your system tray and choose Close 4RS-Client